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Digital Brand Building interviews the most successful sales & marketing leaders every week. Hosted by Mark Fidelman, he discusses the hottest new sales & marketing ideas from the experts. Fidelman keeps it real, and isn’t afraid to mix it up. Each episode features an engaging discussion with different business professionals to help you fuel your mind.

Jul 23, 2019

Abhi Rathinavelu owns the product management of the Skylight Virtual Agent on, one of the largest AI-based chatbot implementations on the planet with over 4 million impressions monthly. 

We're going to discuss virtual agents at Microsoft and how they are being utilized. 

(2:05) What Abhi’s responsibilities are at Microsoft

(2:50) Microsoft’s view of AI

(6:20) From Microsoft’s POV, do small businesses resist deploy AI-based solutions?

(12:20) What type of bot Abhi oversees

(20:30) Mark explains how to use customer support bots to upsell or cross-sell

(23:45) Will there be an AI-powered Outlook Office Program?  


Abhi's Favorite AI Solution 

Dynamics 365 Virtual Agent 


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Abhi Rathinavelu  Bio: Business and Technical expertise as program/product manager building large scale online services and products for AI based Virtual Agent, Retail tech, e-Commerce and Unified communications. Passionate about product innovation that meets real need, enables customer acquisition, strengthens business strategy, and makes a difference for people/ businesses. 


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